Orders FAQ
What is a regular order
A regular order is when you buy any product listed on our website in a standard size or fit.
What are pre orders?
Pre-orders are the orders placed through The Jacket Maker's Pre Launch campaign. By pre-ordering such products, you are able to get them at a discounted price and be the first ones to own the product.
Do you have regular jackets in stock? Or are they made to order?
We keep only our top-selling jackets in stock to ensure quality at the best price, but most of our products are made to order. This approach helps us reduce costs by cutting down on warehouse expenses and minimizes waste, making our production more environmentally friendly.
Can I change or cancel the order once it has been placed?
You can change or cancel your order if it’s still in processing or warehousing. However, once the order has been shipped, changes or cancellations are no longer possible.
How can I track my order?
You can easily track your order by visiting the following link: https://jacketd.com/track.
Alternatively, you can email us your details, and our customer support team will be happy to assist you.
Which form of payment do you accept?
We accept payments through PayPal and major credit cards. Our checkout process is SSL-secured, so you can make your payment with confidence and peace of mind.
Why was my payment declined? What should I do?
Your payment may have been declined for a few common reasons:
- Incorrect Billing Address or Phone Number:
Ensure the billing information matches what’s on file with your payment method. - Credit Card Limit Reached:
You may have hit your daily or total limit. Try a different card or check with your bank about increasing your limit. - Incorrect Card Number:
Double-check that the credit or debit card number is correct and up-to-date. - Card Expiration Date:
Make sure your card hasn’t expired. If it has, update your card information. - Insufficient Funds in PayPal:
If you're using PayPal, verify that your account has enough funds to complete the transaction.
Why have I been asked to verify my details for my order?
To protect our customers, we perform routine security checks on orders paid with credit or debit cards. If your order is selected for review, we may ask you to provide a bank authorization code or utility bill to verify your details. This is part of our security policy to ensure safe and secure transactions for all customers.
Are there any charges for requesting a custom order, getting a quotation, or discussing a custom order?
Feel free to fill out our custom order form there are no charges for getting a quotation, discussing options, or even having an illustration made for your custom jacket. The only time we would charge you is when you decide to make an actual purchase of your custom order.
How much does a custom jacket cost?
Our base price for a custom leather jacket starts at $400 USD, and for a custom fabric jacket, it starts at $300 USD. If you choose to customize a jacket already listed on our website, the listed price of that jacket will be used as the base price.
Can I get any type of jacket custom made? What details do I need to provide?
Absolutely Yes! We start with leather, our area of expertise developed over years of working with some of the world’s finest tanneries. Our core commitment is to top-quality leather, ranging from lambskin, sheepskin, and goatskin to buffalo hide and cowhide. With experience crafting jackets from over 200 different types of leather each with its unique pattern, color, shade, and thickness you can trust us to deliver the finest in leather quality and variety.
I love a jacket, but I’m unsure which size would fit me perfectly.
Go through Size Chart for more guidance. If you’re still uncertain, feel free to message us at your preferred contact email, and our support team will be happy to assist you in finding the perfect fit.